Terms and conditions

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You can find the current terms and conditions and consumer information on this page. Status: April 2021.

Overview

1. Scope
2. Contractual partner, conclusion of contract, subject matter of the contract
3. Contract language, contract text storage
4. Terms of delivery, delivery time
5. Payment
6. Transport damage
7. Assembly service and assembly
8. Liability
9. Warranties and Guarantees
10. Dispute Resolution
11. Final provisions

1. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

With regard to entrepreneurs, these terms and conditions also apply to future business relationships without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly consented to this. 

2. Contractual partner, conclusion of contract, subject matter of the contract

The purchase contract is concluded with LAIK GmbH. By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct the entries at any time before sending the binding order by using the correction aids provided and explained in the order process. The contract is concluded by accepting and confirming the offer, specifically by clicking the order button and receiving the order confirmation. The customer must therefore ensure that the e-mail address he has stored with the provider is correct, that the receipt of the e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

The subject of the contract is the manufacture and shipment of furniture and wood products. The details, in particular the essential characteristics of the goods, can be found in the item description.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German. We save the contract text and send the order data and our terms and conditions by email. For security reasons, the text of the contract is no longer accessible via the Internet. 

4. Terms of delivery, delivery time

In addition to the stated product prices, shipping costs are added if the goods are not picked up by the customer.

Production and the specified delivery time generally begin after receipt of payment. The valid delivery time is stated in the order confirmation. This can be seen in advance in the shopping cart. For orders in which individual products have different delivery times, the total delivery time is based on the longer value. 
The delivery time can be extended by up to 2 weeks during Christmas and Easter. We currently deliver in Germany and Austria. The delivery takes place in principle on the dispatch route.
Collection by the customer is only possible from Spedition Paulus GmbH, Dieselstraße 25, 85748 Garching, if this was selected in the order and, for iLAIK items on sale, also in one of the two LAIK showrooms in Fürstenfeldbruck or Munich, depending on availability. 
Deliveries to packing stations are not possible. Small pieces of furniture, such as table feet in a set, are sent by courier / parcel service, while large pieces of furniture, such as iLAIK extending tables, are sent by a forwarding agency. When shipping by a forwarding agent, an appointment is made prior to delivery. A total of two delivery attempts are free of charge. All further delivery attempts are chargeable and are charged at 40 EUR.

5. Payment

Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

prepayment
If you choose the payment method prepayment, we will give our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
When you place the order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction will be carried out automatically and your card will be charged.

PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.

The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.

6. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration is transferred as soon as we have delivered the goods to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment. The duty of inspection and notification of defects regulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If the notification regulated there is omitted, the goods are deemed to have been approved, unless there is a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.

7. Assembly service and assembly

The assembly service is excluded. Assembly instructions are supplied with the goods in the assembly set and are available at www.laik.style/pages/montageanleitung.

8. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always unrestrictedly liable for injury to life, limb or health, for willful or grossly negligent breach of duty, for guarantee promises, if agreed, or insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded.

According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and / or available at all times. In this respect, the provider is not liable for the constant or uninterrupted availability of the website and the services offered there. 

9. Warranties and Guarantees

The statutory right to liability for defects applies. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

Wood is a natural product, which can show color differences and growth-related irregularities. Deviations in color and structure between individual parts of a piece of furniture or compared to other pieces of furniture made of the same material are reserved, provided that these are due to the nature of the materials used (solid wood, veneers, etc.) and are customary in the trade. Wood can change its volume, which can lead to warping, inaccuracies of fit and cracking. Deviations of up to 1 mm per meter can occur with solid wood and panel materials depending on the product and production. Oiled surfaces can look uneven. Such circumstances do not represent a defect and therefore do not entitle the customer to assert warranty rights.

As far as the customer is an entrepreneur, the following applies in deviation from paragraph 1:

a) Only the supplier's own information and the manufacturer's product description are deemed to be agreed as the quality of the goods, but not other advertising, public promotions and statements by the manufacturer.

b) The customer is obliged to inspect the goods immediately and with the necessary care for deviations in quality and quantity and to notify the provider in writing of obvious defects within 7 days of receipt of the goods; timely dispatch is sufficient to meet the deadline. This also applies to hidden defects discovered later from their discovery. In the event of a breach of the duty to examine and notify, the assertion of warranty claims is excluded.

c) In the event of defects, the provider warrants either repair or replacement, as he chooses. If the elimination of the defect fails twice, the customer can, at his option, request a reduction in price or withdraw from the contract. In the case of rework, the provider does not have to bear the increased costs that arise from the shipment of the goods to a location other than the place of performance, provided that the shipment does not correspond to the intended use of the goods. Furthermore, the provider must be given a reasonable deadline in the event of a subsequent delivery.

d) The warranty period is one year from delivery of the goods. The shortened warranty period does not apply to culpably caused damage attributable to the provider from injury to life, limb or health and grossly negligent or intentional damage or malice on the part of the provider, as well as recourse claims according to §§ 478, 479 BGB. 

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

11. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN sales law. If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.